Some PC owners will need to upgrade their drivers before upgrading to
Windows 11.
Microsoft recently placed a compatibility hold on some PCs to prevent them
from upgrading to Windows 11. The move is to prevent potential issues that
can arise when using specific Intel Smart Sound Technology (Intel SST) drivers
on Windows 11. Affected systems won't see the option to upgrade to Windows 11
until they're running newer Intel SST drivers.
Microsoft outlines the known issue in a
recently updated doc.
"Intel and Microsoft have found incompatibility issues with certain versions
of drivers for Intel Smart Sound Technology (Intel SST) and Windows 11," reads
the doc. "Windows 11 devices with the affected Intel SST driver might receive
an error with a blue screen."
"The affected driver will be named Intel Smart Sound Technology (Intel SST)
Audio Controller under System Devices in Device Manager and have the file name
IntcAudioBus.sys and a file version of 10.29.0.5152 and earlier or
10.30.0.5152 and earlier."
The compatibility hold has been put in place to safeguard the upgrade
experience for devices with affected Intel SST drivers.
Microsoft details a workaround for the issue. PC owners can check with their
device's manufacturer to see if an updated driver is available and then
install it. The issue is resolved by updating Intel SST drivers to version
10.30.00.5714 and later or 10.29.00.5714 and later.
Assuming there aren't any other safeguards affecting your device, you should
then be able to upgrade to Windows 11. Note that it can take up to 48 hours to
see the option to upgrade after you've installed the latest Intel SST drivers.
Microsoft discourages people from manually upgrading to Windows 11 on affected
PCs.
Credit: windowscentral.com
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