Thursday, March 31, 2016

Internet has slowed to a crawl

Answer Man

My wife was using her tablet computer. My grandson was using his laptop, and I was trying to download a file when the Internet slowed to a crawl. What could be wrong?

Each of the devices has to share the same bandwidth. The more items you add, the slower the connection will be.

Wednesday, March 30, 2016

USB camera not working

Answer Man

I plugged the USB camera into a hub, and now the camera doesn't work.

Unless the hub is a powered hub, there probably isn't enough power to run the camera. Plug the camera directly into a USB port. Rear ports generally supply more power than front ports.

Tuesday, March 29, 2016

Can a solid state drive be put in a desktop computer?

Answer Man

Can a solid state drive be put into a desktop computer?

Much depends upon the desktop computer. Much older computers used parallel ATA (PATA) drives, while newer computers use serial ATA (SATA). The drive connectors differ between the two types. If the desktop has a SATA connection, the solid state drives can be used.

Monday, March 28, 2016

How long for installation?

Answer Man

How long should it take to install Windows 10?

The answer depends upon many factors. Some computers have more memory and a faster processor, and some users are paying for faster Internet. However, don't be surprised if the installation takes 2 to 3 hours.

Sunday, March 27, 2016

My email looks different

Answer Man

My Yahoo email suddenly is compressed so that all the mail is squeezed into a pane on the left side of the screen. How can I alter the look?

When in Yahoo mail, click on the gear icon in the upper right. Select "Settings". Select "Preview Panel". Change the setting to "none".

Saturday, March 26, 2016

Print only fills half a page

Answer Man

I printed some information from an email, but it only filled half the page. How can I make the print fill the entire page?

After you select print, uncheck the heading that says "Fit to Page". If the heading is not there, click on "More Settings" and click "Simplify Page".

Friday, March 25, 2016

What's the difference between chkdsk and scannow?

Answer Man

I have used both chkdsk and scannow commands. Are they different, or do they accomplish the same thing?

Scannow command checks for problems with the operating system. Chkdsk checks and can rectify many hard drive problems.

Thursday, March 24, 2016

Windows stuck in updating cycle

Answer Man

I tried to install Windows 10, but the computer got stuck in an updating cycle. It would update and then remove the updates, and it kept on doing that.

To stop that cycle, type CMD in the search box. Type "net stop wuauserv". Wait a few minutes. Type "net start wuauserv".

If this does not work the 1st time, repeat it 2-3 times.

Wednesday, March 23, 2016

What happened to Microsoft Security Essentials?

Answer Man

I can't find Microsoft Security Essentials in Windows 10.

You can't find it because it isn't there. It has been replaced by Windows Defender, which is a decent anti-virus program.

Tuesday, March 22, 2016

Is it okay to have dozens of icons?

Answer Man

My daughter has dozens of icons on her computer. Does that cause a computer slow down?

Yes it does. She should either have the icons on the taskbar or just search for programs when she needs them.

Monday, March 21, 2016

Is it possible to get ransomware from a friend's email?

Answer Man

I think my computer became infected with the FBI virus through a friend's email. Is that possible?

It certainly is. Your friend's email contact list may have been hijacked. He may have forwarded a virus without his knowledge. You may have clicked on an attachment that contained the virus. Be wary of all emails and all attachments.

Sunday, March 20, 2016

Quick way to get rid of ransomware

Answer Man

My computer is infected with ransomware. Is there a quick way to get it off my computer?

A lot depends upon how well the hackers have locked up the computer. If the hack is weak, you can press CTRL, ALT and DEL at the same time, click Task Manager and stop any running process. Then you should have control over your computer. If the hack is strong, you may have to reset the computer or do a complete recovery. Look through the labels on this site for recovery to see how to reset the computer.

Saturday, March 19, 2016

Should I upgrade from Windows 7 to 10?

Answer Man

I have been running Windows 7 and have been very happy with 7. Should I take the free Windows 10 upgrade?

My feeling is that you should take the free upgrade. Here's an expert review and their take on upgrading:

Friday, March 18, 2016

Difference between virus and malware

Answer Man

How does malware differ from a virus?

The answer to your question is complex, so here's a detailed answer from the makers of Malwarebytes:

Thursday, March 17, 2016

Turn narrator off

Answer Man

I don't know how it happened, but a voice turned on in Windows 10 and it announces every move I make. How do I turn the darned thing off?

Type "narrator" in the search box at the bottom of the screen. Then, click "Change narrator settings" and select "Off".

Wednesday, March 16, 2016

Is there a font that will duplicate my signature?

Answer Man

I would like to personalize my letters to my friends with a printed signature. Is such a thing possible?

Go to and follow the directions. The template is free.

Tuesday, March 15, 2016

When does the Windows 10 free offer expire?

Answer Man

I still haven't upgraded to Windows 10. When does their free upgrade offer expire?

You have until July 29, 2016. After that date you will have to purchase the software. The current retail price is $119 although I have seen the software offered at lower prices.

Monday, March 14, 2016

Can I edit pictures on my android phone?

Answer Man

I often take pictures using my smart phone, but they often need editing. Is there a way to crop pictures while they are still on the phone?

Click camera and then on the window that displays the photos. Click the photo you would like to crop. A crop symbol should appear. Drag the sides and top in until you like the appearance of the photo and click OK or the crop symbol again (depends on the phone) and the picture should be cropped.

Sunday, March 13, 2016

Computer slow, keeps trying to open images

Answer Man

Every time I try to open my downloads folder, using the Chrome browser, the computer slows to a crawl or locks up. I prefer the list view anyway. How can I get all folders to open in list view and thus speed up the computer?

Open a folder, such as the documents folder. Click on View. Select list. Click Options, and change folder options. Click View and click Apply to all folders. Try opening the downloads folder. It should open in list view.

Saturday, March 12, 2016

Executive Board Minutes

Oak Run Computer Club – Executive Board Minutes
March 11, 2016

Alan Marcus, President, called the meeting to order at 9:00AM. Members in attendance: Ron Kenyon, Bob Norton, Bob Leiner, Bill Cahill, Don Forgette, Elliott Bogart, Bob Kenlay, Linda Tingley and Alan Marcus.

Secretary’s report read by Bob Kenlay. No corrections or additions necessary.

Bob Norton read the Treasurer's Report. The current balance is $2264.63.

Richard Bambridge notified Alan Marcus that he would be resigning from the Vice President's position. Alan Marcus asked Bill Cahill if he would take the Vice President's position. Bill Cahill said he would consider it. In the meantime, Bill Cahill will be following up on the duties of the Vice President.

Bob Kenlay reported that a training class could be held on Friday, April 8 and April 15 (2nd or 3rd Friday of the month) which will cover the topic of computer setup maintenance, restore, recovery and security. Notice of this class will be announced at the monthly club meeting.

Alan Marcus indicated he has some slides on maintenance for review. We will ask the membership who might be interested in the class so we can prepare a handout. We will also post the class schedule and content to our website. Bill Balch has indicated that he would help with the classes.

Don Forgette suggested that we ask the membership if they would be interested in a class on Linux mint operating system.

Meeting adjourned at 9:45AM

Respectfully submitted,
Bob Kenlay, Secretary

What type of paper must I buy for my printer?

Answer Man

I just bought a new printer, but I don't know what kind of paper to buy. Have you any suggestions?

Most printers will print on everything from light weight copy paper to card stock. Check your printer manual, however, as some printers will not accept card stock over specific weights. Much has to do with the design of the paper path through the printer. Printers that have a straight through paper path will generally accept heavy card stock.

Friday, March 11, 2016

Do I need a router?

Answer Man

I keep hearing about routers, but I don't know whether or not I need one. Can you explain the need for a router?

In order to connect to the Internet, you need a modem. The modem can connect directly to your computer via an Ethernet cable. But let's suppose you want to buy a tablet computer or wireless printer. If so, you need a router. Router's broadcast wireless signals to various devices. However, if you are happy with your computer, don't need a tablet, and don't plan on wireless printers, then, you have no need for a router.

Thursday, March 10, 2016

My computer has slowed to a crawl

Answer Man

My computer has slowed down so much that I can't get any work done. What steps would you take to speed up the computer?

Restart the computer. Run an up-to-date anti-virus program. Run an anti-malware program such as Malwarebytes. Stop programs from starting when the computer starts. Uninstall any program that you recently added. Restore the computer to an earlier point. Do a computer reset or recovery.

Wednesday, March 9, 2016

Wireless mouse not working

Answer Man

My wireless mouse is not working. Help!

Possible solutions include: Change the battery; Make certain that the transmitter portion is securely in the USB port; Try a different USB port; Reboot the computer.

Tuesday, March 8, 2016

The printed page is too small to read

Answer Man

I use Google Chrome. Often, when I print a web page, the print is so small that I can hardly see it. Do you know a way to make the print larger?

When you select Print, you will see the term More Settings. Click on Simplify Page. The printout should be easy to read.

Monday, March 7, 2016

Keyboard shortcut for task manager

Answer Man

Sometimes my computer hangs up and will go no further. What should I do?

You want to get into the Task Manager and end the processes that may be causing the problem. Try the keyboard shortcut to the task manager by holding down the Ctrl, Shift & Esc keys at the same time.

Sunday, March 6, 2016

Are free anti-virus programs any good?

Answer Man

There are lots of anti-virus programs out there. Some are free. Do the free ones measure up to the others?

PC Magazine recently ran a test of the free programs. See the following write-up:

Saturday, March 5, 2016

What's the name of a new popular Amazon-type online store?

Answer Man

I understand that there is a store on the web that is giving Amazon a run for its money. Do you know the store name?

I think you are probably talking about I recently purchased 10 pounds of a special sticky rice through them. The price was less than in local stores and there was no tax or delivery charge. They seem to be carrying a large assortment of items.

Friday, March 4, 2016

Where do I find scanned documents?

Answer Man

I scanned in a document using Windows 10. Now I can't find the document.

Windows 10 stores scans in the folder Scanned Documents by default. If you want them somewhere else, do a Save As and name the folder where you want those documents to be.

Thursday, March 3, 2016

E-book check out time

Answer Man

Does the Marion County Library have recent e-books? How long does the customer have to read the books?

The library's Axis 360 program has many current books available in their e-book collection. Checkout time is 2 weeks.

Wednesday, March 2, 2016

Are tax software programs reliable?

Answer Man

Are tax preparation programs safe and reliable?

I can't speak for all of them, but I have used Turbo-Tax for many years and have always found it accurate and easy to use. H & R Block and Tax Act programs also have excellent reputations. One recent complaint about Turbo-Tax was that the maker, Intuit, tried to up-sell the program to have you purchase a more powerful program than you needed. I complained when that happened to me, and the company issued a refund for the difference.

Tuesday, March 1, 2016

Why is my laptop running so hot?

Answer Man

I have a Toshiba laptop that is running very hot. What are the likely causes?

Check to see if the fan is turning. If it is, is it dirty? If so, blow out the opening using a can of compressed air. Always run the laptop on a hard surface. I know some people run the computer while it is sitting on their laps. I know their called laptops, but you never want to run one while it is sitting in your lap. Other causes of high heat include the drying out of the thermal cement that fastens the CPU to the heat sink.

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