Tuesday, June 30, 2015

Printer grabs bunches of paper

Answer Man

My printer works well except for the fact that it often feeds multiple sheets of paper rather than just one. Is there anything I can do about it, or is it time for a new printer?

You may be able to rectify the problem. Try the following: Fan the paper to avoid static electricity. Load at least 10 pages of paper into the tray, don't try to print with just a couple of sheets in the tray. Open the back of the printer and clean the feed roller using a q-tip and distilled water. If none of these tips work, your printer may be worn out and you will have to buy a new one. However, printers have come way down in price. You can often buy one for as little as $20.

Monday, June 29, 2015

Should I upgrade to Windows 10?

Answer Man

I am using a computer that is running on Windows 7. I know that Windows 10 will be out on July 29. Do you think I should upgrade to 10?

I think you should, but not for awhile. As of this writing, Windows 10 is experiencing lots of problems. It may take several months before most are rectified. Microsoft will let Windows 7 and 8.1 users upgrade for free, but that upgrade must be done within a year. My suggestion is that you reserve a copy, but don't upgrade for several months, but make certain that you take delivery within 1 year.

Sunday, June 28, 2015

How to tell if USB plug will fit

Answer Man

Frequently when I plug in a USB cable, it doesn't fit, and I have to turn the plug over. Is there a quick way to tell which side should be up?

Most cables have a special symbol design on the top of the plug. The design looks something like a tree with 3 branches. If your cable doesn't have such a design, look for the joint where the metal comes together. That joint is on the the bottom side of the plug and should normally face down when you insert the plug.

Saturday, June 27, 2015

Is the USB 3 cable different?

Answer Man

If I buy a new computer that has USB 3 ports, do I have to have different USB cables than are used on USB 2?

USB 3 cables connectors are different. They have five additional pins. They look as though they have little humps on their backs, and you must use such cables if you want the higher speeds that USB 3 provides. USB ports are, however, backward compatible, so your old cables will work.

Friday, June 26, 2015

My computer is crawling

Answer Man

My computer has slowed to a crawl. What could be wrong?

Wow! That's like saying "My car won't start". There can be many reasons for computer slowdown. 

Here are some of the causes for slowdown: There are two many programs in the start menu. The computer has a virus. The hard drive is more than 85% full. The computer needs to be defragged. The Internet provider has dropped the speed it provides. A program or the operating system is corrupted.

I have encountered many instances where the only good solution for slowdown is to re-install the operating system.

Thursday, June 25, 2015

Impossible to add contacts to phone

Answer Man

I bought a new cell phone that is driving me crazy. I keep trying to add contact info and the darn thing types letters that I don't want. I have tried to enter info over and over. Is there something wrong with my phone?

You are trying to combat software that was supposed to make entering information easier. It's called predictive text. The idea was that oft used words would be thought of and entered beforehand. While that might be helpful when writing a letter or text message, it can drive you to distraction when you try to enter contact info.

You need to go into the phone's setting menu and disable the predictive feature. Once you do, you will find that it's easy to enter the contact info.

Wednesday, June 24, 2015

Bookmark star gone

Answer Man

I use the Google Chrome browser. It wasn't working correctly, so I re-installed the program. Now, the little star you normally click on to save a bookmark has vanished. Is there any other way to create a bookmark?

There are several ways, but perhaps the easiest is to hold down the CTRL key on the keyboard and tap the letter "D".

Tuesday, June 23, 2015

Free Windows 10 news clarified

If you have been reading the news, you know that Microsoft originally announced that Windows 10 would be available free to those currently testing the program. That's almost true. Read the following article for clarification.

http://www.theverge.com/2015/6/22/8826117/microsoft-forced-to-explain-who-really-gets-windows-10-for-free

Monday, June 22, 2015

Digital camera works part of the time

Answer Man

I have a new digital camera. Sometimes, when I press the button to take the picture, a picture is taken, and sometimes it's not. The problem only seems to happen when I have the flash on.

Many cameras have buttons that check the lighting conditions for the flash when the button is pushed partway down. Others may have a slight delay for that reason. You may have to hold the button down a little longer so the camera both checks flash conditions and takes the picture.

Sunday, June 21, 2015

Turn off the touchpad

Answer Man

I hate the touchpad on my laptop. Is there a way to turn it off? I normally use a wireless mouse with my laptop, and Google is my browser.

Each laptop manufacturer seems to have their own unique way of disabling the touchpad. I suggest you use a program such as the Touchfreeze to disable the touchpad.

Saturday, June 20, 2015

All Windows 10 testers eligible for free upgrade

According to The Verge, all Windows 10 testers are eligible for a free Windows upgrade. Their article follows:

Who wouldn’t want a free copy of Windows 10? Microsoft has already said Windows 7 and Windows 8.1 users will get the update a gratis when it rolls out on July 29 (you’ll have to install it within a year). But what if you don’t run the latest two versions of Microsoft’s desktop software? What if you’re running Windows XP, or, *gasp*, Windows Vista?

Microsoft this week said that anyone who installs the latest Windows 10 preview (build 10130) and uses a Microsoft Account that’s registered for the Windows Insider program will get the final Windows 10 version for free.

What’s great is that users who install the Windows 10 preview right now can do a clean install, and then get the final update at no charge. Microsoft’s Gabe Aul confirmed the news in a recent blog post, saying copies will remain activated if you meet the requirements. Microsoft is giving consumers every opportunity to try the new OS out, and the fact that the update will be free is the icing on the cake.

There will be plenty of different versions of Windows 10 when it’s officially released—for consumers, businesses, and pro users—but for consumers, July 29 will be a good (and free) day. Windows 10 includes a number of improvements, including Microsoft Edge, Cortana integration and more.

Keyboard too sensitive

Answer Man

I have a laptop computer. The keys are so sensitive that when I touch one it keeps repeating the same number or letter. Can I stop that from happening?

Many keys are set up as typematic keys. If, for example, you hold down the letter m, the computer will type m's until you lift your finger from the key. Your screen might look like:
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
You can disable the typematic function by going to Start, Control Panel, Ease of Access, Change how your keyboard works and clicking in the box in front of Turn on Filter Keys.

Friday, June 19, 2015

Easy way to remove items from start folder

Answer Man

You talked about how to stop programs from starting when the computer starts in order to speed up a computer, but I found the steps difficult to follow. Can you suggest an easier method?

Yes I can. Navigate to the following site to download the program CCleaner:
Then, click on Tools and then Startup. Disable any program that you don't want to start when the computer starts. Please note that you won't cause any problems if you disable all the programs that are listed.

Thursday, June 18, 2015

Security Flaw Revealed In iOS And OS X

Six university researchers have revealed deadly zero-day flaws in Apple's iOS and OS X, claiming it is possible to crack Apple's keychain, break app sandboxes and bypass its App Store security checks so that attackers can steal passwords from any installed app including the native email client without being detected.

The team was able to upload malware to the Apple app store (passing the vetting process without triggering alerts) that could raid the keychain to steal passwords for services including iCloud and the Mail app, and all those stored within Google Chrome.

Lead researcher Luyi Xing told El Reg he and his team complied with Apple's request to withhold publication of the research for six months, but had not heard back as of the time of writing.

They say the holes are still present in the Apple platforms meaning their work will likely be consumed by attackers looking to weaponize the work.

Read the rest of the story > HERE.

Credit: theregister.co.uk

Where do I go to adjust auto complete settings?

Answer Man

I like the feature that inserts your name, address, etc. in blank forms.  I need to change some of the settings.  How do I change them?

You are talking about the auto-complete function.  In Internet Explorer, click on the gear at the top right of the screen.  Select Internet Options.  Click on the Content tab.  Click Auto Complete and Settings.  Select the items that you'd like to change, and change them.

Can I make an XP machine run Windows 10?

Answer Man

I have an old XP computer. Can I put Windows 8 or 10 in that computer?

You may be able to. An XP computer must have a minimum of 1 GB of memory (RAM) and have at least 16 GB of free hard drive space. Some older graphics card will not support Windows 8 or 10, but you have little to lose by trying. XP is no longer supported by Microsoft, so, if you can't get Windows 8 or 10 to run, you will be able to get many Linux versions to run.

Wednesday, June 17, 2015

WARNING: LastPass Got Hacked

LastPass got hacked: Change your master password NOW

Password-storing cloud business LastPass is urging it's users to change their master passwords after hackers broke into it's network at the end of last week.

The intrusion reportedly happened on Friday afternoon, but many LastPass users only learned about it on Monday. LastPass last had a security scare in 2011.

"In our investigation, we have found no evidence that encrypted user vault data was taken, nor that LastPass user accounts were accessed", CEO Joe Siegrist said in a blog post on Monday. "The investigation has shown, however, that LastPass account email addresses, password reminders, and other info was compromised."

As a result, the company is requiring all users who log in to the service from a new device or IP address verify their identities via email or two-factor authentication.

Users will also be prompted to reset their master passwords, and LastPass is reminding them that if they used their master passwords as a password on any other site, to change the passwords on those sites, too.

Passwords to other sites that were stored on LastPass, however, aren't thought to have been compromised.

Read the complete story > HERE.

Credit: theregister.co.uk

Need to quickly switch from one website to another

Answer Man

I frequently need to switch back and forth from my email to an airline site in order to confirm reservations. It's a pain to have to close one program and bring up another. I have tried minimizing and maximizing the programs, but that is also a pain. Can you suggest a better way?

Most browsers (Internet Explorer, Google Chrome, Firefox, Opera, Safari, etc.) have a feature known as tabbed browsing. Each open window appears as a file folder tab at the top of the page. By clicking from one tab to another, you can switch from one folder to another. So, open your email, but don't close it. Click on the small square next to the email tab to open a new tab. Type in the name of the air line. You can switch back and forth by clicking on the corresponding tab.

Tuesday, June 16, 2015

My computer overheats and shuts down

Answer Man

My computer frequently overheats and shuts down. Is there any way to prevent the shut down?

The shutdown should be welcomed. It's preventing permanent damage. It's telling you that you are doing something wrong. If you are using a laptop, make certain it is resting on a hard surface so the fan can cool the computer. Check to see if the fan is turning. You can purchase a laptop stand that has extra cooling fans. If you are using a desktop computer, make certain that it is not operating in a closed compartment and that there is plenty of room for air circulation all around the computer.

Monday, June 15, 2015

Cruise Internet fees out of sight

Answer Man

I like to go on cruises, but I also like to keep in touch with my family. Most cruise lines charge exorbitant fees for Internet services, and usually we're out at sea and too far from cell towers. Is there any way I can keep in touch with my family while at at sea?

Unfortunately, I don't have a good answer for you. I think the best solution is to wait until you are in port where you can find either an Internet Cafe (that's what crew members do) or find free Wi-Fi if it is available in the port. Recently, some cruise lines have been offering free Internet, but those cruise lines are generally the ones that charge from $350 to $700 per person per day for the cruise.

Sunday, June 14, 2015

My printer prints half a page

Answer Man

My daughter sent an e-mail to me that I wanted to print. The printer prints only part of a page. What's wrong with my printer?

I think there probably is some incompatibility between your daughter's and your software. Before you place the blame on your printer, try this test. Print a document that you know has printed correctly in the past. If it prints correctly, the fault is with the document your daughter sent and not with your printer. You might be able to print your daughter's document by copying it and pasting it to Word Pad, Note Pad, LibreOffice Writer, Word, etc. and then printing it.

Saturday, June 13, 2015

Advice for computer purchasers

Answer Man

I know you have covered this before, but would you please repeat your advice to those of us who would like to purchase a new computer?

You must first decide whether you want a laptop, desktop, all-in-one, tablet or smart phone. They all serve as computers. I suggest you go to a store like Best Buy and try each type out. The choice is simply a matter of preference and price. The brand does not make much difference. Make certain the computer has at least 4 GB of RAM (memory). The more the better. Almost any size hard drive available today should be sufficient unless you plan to do lots of gaming or video editing. I would opt for a dual or quad core processor. Be certain that the screen is big enough for you to view it easily.

Friday, June 12, 2015

June ORCC Executive Board Minutes

Oak Run Computer Club – Executive Board Minutes
June 12, 2015

Alan Marcus, President, called the meeting to order at 9AM. Members in attendance: Billy Balch, Ron Kenyon, Alan Marcus, Bob Leiner and Linda Tingley.

The Secretary’s report was read by Alan Marcus. No corrections or additions were necessary.

Alan Marcus gave the treasurer’s report. The current balance is $ 2057.06.

At the June 17th general meeting, Sherri Fox, IT Customer Relations Manager, will present an overview of the Internet and other services provided by BridgeNet Wireless.

The group reviewed future program ideas. Bob Leiner said he would give a talk on creating recovery disks. Bill Balch will talk about print screen, including cropping and Bob Norton will talk about back-ups.

The group discussed various ideas for upcoming presentations. Don Zenn, Manager of Staples or a member of Best Buy’s “Geek Squad” might give a talk about smart phones. An invitation was sent to ABBA Computers, but as yet no response has been received.

Discussion was held on the purchase of a HDMI to VGA adaptor to solve an issue with connecting a Mac computer to the Club’s projector containing both visual and audio. More research needs to be conducted before a decision can be made on the purchase.

The meeting adjourned at 9:40AM.

Respectfully submitted,

Bill Balch

PDF Files

Answer Man

In a previous post you stated that Foxit Reader would let me edit PDF documents. While Foxit let me type in the blanks so I could complete a form, it would not let me revise sections of the PDF. Am I doing something wrong?

I apologize. I used the term "Edit" rather loosely. Foxit Reader will let you fill in the blanks. It will not let you delete existing portions or add new sections. For that, you must have a true editor. Foxit will let you use their Phantom editor free for 30 days. Adobe Acrobat will serve as an editor, but it too is a paid service.

Thursday, June 11, 2015

Computer reset/recovery options

Answer Man

I am totally confused. Please explain the difference between Refresh, Restore, Reset and Recovery?

Sometimes computers have so many problems that the only way to correct those problems is to return the computer to an earlier state. The Restore option lets you pick a date when all was working well and will have the computer return to the status on that date. Restore points are automatically created when computers update. Refresh re-installs Windows while keeping your important files (It does not save other programs). Reset returns the computer to it's original state when purchased. All of these are recovery options.

Wednesday, June 10, 2015

What do I need to get on Skype?

Answer Man

I would like to use Skype to talk to my grandchildren, but I don't know how to get started. Please help!

Type Skype.com in the address line of your browser and then click Download. That will install the software. You need a camera and microphone. They can often be purchased as one unit called a webcam. Walmart sells several in the $20 cost range. The webcam will probably come with a software CD that you have insert in the DVD drive to install the program. Plug in the webcam, start Skype, and everything should be good to go.

Tuesday, June 9, 2015

PDF files difficult to read on e-reader

Answer Man

I have a Kindle Reader. Whenever I download a PDF file I have difficulty reading it. The print is too small. If I enlarge it, only part of the page shows up. Is there anything I can do about the problem?

The secret is to use a file conversion program such as Calibre to change the file from PDF to the format for your reader. Since Kindle readers use MOBI format, change the PDF to MOBI and you will be able to read the file as easily as you read a book on your Kindle.

Monday, June 8, 2015

Apple Previews iOS 9

Apple® today unveiled iOS 9, giving a preview of new iPhone®, iPad® and iPod touch® software that will be available this fall. In this upcoming release, iOS devices become more intelligent and proactive with powerful search and improved Siri® features — all without compromising users’ privacy. New multitasking features designed specifically for iPad allow you to work with two apps simultaneously, side-by-side or with the new Picture-in-Picture feature, to keep watching a video while browsing the web, composing email or using any other app. Built-in apps become more powerful in iOS 9 with detailed transit information in Maps*, a redesigned Notes app with new ways to capture ideas, and an all-new News app for the best news reading experience on any mobile device.

“iOS 9 is packed with more intelligence throughout, and delivers big updates to the apps customers use most — Maps supports public transit, a redesigned Notes app provides great new ways to capture ideas, and a beautiful News app delivers content that’s personalized to your interests,” said Craig Federighi, Apple’s senior vice president of Software Engineering. “With our new iPad features, users can take advantage of the power of iPad, working in two apps at the same time with Split View, Slide Over or Picture-in-Picture.”

Intelligence
Siri features an all-new design in iOS 9, contextual reminders and new ways to search photos ......

New iPad Features
With a simple swipe, the new Slide Over feature lets you simultaneously work in a second app ......

Built-In Apps
In iOS 9, Maps adds support for metropolitan transit systems and schedules, and subway station ......

Foundation
iOS 9 makes the foundation of iOS even stronger with refinements including battery optimization ......

Availability
iOS 9 will be available this fall as a free software update for iPhone 4s and later, iPod touch 5th generation, iPad 2 and later, iPad mini and later. Features are subject to change.

Read the complete story ...... HERE.

Where is the Windows 8 Product Key?

Answer Man

All of the computers I have owned have had the Windows Product Key printed on the side or back of the computer. If, for any reason, you had to re-install Windows, you needed that key. My new Windows 8 computer does not have the product key sticker. How do I get the number?

You are correct. Windows 8 and 8.1 computers do not have product key stickers. Microsoft did away with the stickers to prevent people from copying the code. Here's a program you can use to determine the key:
After the program downloads, click the downloaded file. You may have to click on the number shown to see the entire code.

Sunday, June 7, 2015

No sound from laptop computer

Answer Man

I used to have sound from my laptop. Now I don't. What could be wrong?

If you are using external speakers, look for the obvious solutions first. Is the green audio plug inserted all of the way in and into the correct jack (on a laptop, the audio jack is usually the one closest to the user, the other jack is for a microphone). Do the speakers have an on-off button. If so, is the switch on? If there is a speaker symbol on the taskbar, click on it to make certain the speaker isn't set on mute. Unplug the green audio cord to see if you get sound from the internal speakers.

If you are playing sound from the Internet, see if there is a speaker on the video screen. Check to see if it is on mute.

Saturday, June 6, 2015

What size GPS should I get?

Answer Man

I have never owned a GPS. The prices seem to vary with size. The larger the device, the more expensive. Some are even 7" in size. Do you think it pays to get a big one?

The only advantage I can see to a large display is that it is a little easier to type in information. When you are driving, you will not be looking at the GPS. You will be relying on voice directions, so volume is more important than display size.

Friday, June 5, 2015

The desktop icon vanished

Answer Man

I used to have a desktop icon that I could click on that would open up my bank's logon screen. It vanished. Is there some way to restore the icon?

The icon you refer to is often called a shortcut. To create one, right click on the desktop, select New, and then Shortcut. Type in the web address of the bank. Let's use WWW.regions.com as an example. Click Next. Type in the name you want to use, such as, Regions Bank. Click Finish. The icon for the shortcut will appear on the desktop.

Thursday, June 4, 2015

What is a document feeder?

Answer Man

What is a printer document feeder? I need to buy a printer, and I see that ones with document feeders are usually much more expensive.

Document feeders are only important if you need to print many pages at one time. If that's the case, you insert all of the originals, in a stack, in the feeder. The printer prints one page after another, so you you don't have to feed the pages individually.

Wednesday, June 3, 2015

Printer jams on cardstock

Answer Man

Every time I try to print on card stock, my printer jams. Is there a simple solution to my problem?

Many printers have a pass-through arrangement whereby the user opens a rear door so that the card stock feeds straight through rather than be forced around internal rollers. If your printer does not have that arrangement, you will either have to use lighter stock or forgo printing on all card stock. Check to see if your printer manual states whether you can use card stock.

Tuesday, June 2, 2015

Incremental back-up

Answer Man

I am using Windows 8.1 and would like to back-up my files. What's the best way to perform a back-up?

Windows 8.1 has a built in back-up utility called File History. I like it better than any other back-up system I have used for several reasons. Each time you save a file that has been changed, File History saves that iteration. If the latest iteration has changes you don't like, you can restore an earlier version of the same file. The files are not compressed, so you can see exactly what's in each iteration.

If you plan to use File History, I suggest you purchase a 1 TB or larger external drive and leave it connected. File History checks every hour to see what files have changed.

Here's a great explanation in the use of File History:
http://windows.microsoft.com/en-us/windows-8/how-use-file-history

Monday, June 1, 2015

Get rid of pop-ups

Answer Man

I keep getting annoying pop-up ads over the content I want to view. I can delete the ads, but when I open the page again, there's the annoying pop-up. Can I get rid of them once and for all?

Try this: Right click on the pop-up. Select Inspect Element. HTML code will appear. Press delete. If a blank white area appears on the page, delete it in the same fashion. Close the HTML window. You should see the page you want without the annoying pop-up.

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